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Call 0800 967 522

Early Support Concussion Service

Advice to understand and manage your symptoms after a head injury

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Our online Early Support Concussion Service connects you with an experienced allied health professional who can guide you on the next steps for your recovery.

After a head knock, it can be common to experience symptoms that impact how you feel and your ability to complete your everyday tasks. Getting the right support early can help you recover faster and feel better in the long run.

This fully funded service is available to people of all ages, living in New Zealand who have had a knock to the head in the last 3 months.

Request an appointment
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How to access the service

  • Request an appointment by clicking the link or call us on  0800 967 522

  • One of our team will be in touch to arrange a time and date

  • You will be sent a link to the online consultation

How it works

  • Talk with an experienced allied health professional who will complete a brief history to understand the situation and your symptoms

  • Get resources and advice on what you can do to help your recovery

  • Our team will assess your need for additional support and can guide you on the next steps

Early Support Concussion Service is available nationwide and appointments are delivered online via video call.

Want to find out more or request an appointment? Call 0800 967 522 or submit the form below.

Request an appointment

If you or someone you know has experienced a head injury, its best to see a doctor. Early Support Concussion Service is not an emergency or acute care service. You can learn more about seeking urgent medical advice for head injuries here.

Frequently asked questions

  • A concussion is a mild traumatic brain injury
  • Changes within the brain occur at a cellular or microscopic level, temporarily affecting brain function
  • When a brain isn’t working as efficiently as usual, people may experience a range of symptoms and difficulties, and these vary between people

Physical signs - what you see:

  • Loss of consciousness or non-responsive
  • Lying on the ground not moving or slow to get up
  • Loss of balance/coordination
  • Disorientation/confusion
  • Visible injury to face or head (especially in combination with any other signs)
  • Grabbing/clutching of head
  • Dazed, blank or vacant look


Cognition - what they say:


Examples include:

  1. Unable to remember the injury or events around it
  2. Repeated questioning
  3. Poor concentration
  4. Difficulty doing several things at once


Clinical symptoms - what they feel:

  • Blurry vision
  • Neck pain
  • Dizziness
  • Confusion
  • Headache
  • Sensitivity to light and/or noise
  • Tiredness
  • Problems with cognition
  • Finding it hard to think or concentrate
  • More emotional
  • Irritability


Red flags - what requires hospitalisation:

  • Complains of severe or increasing neck pain
  • Increasing confusion or irritability
  • Repeated vomiting
  • Seizure or convulsion
  • Double vision
  • Weakness or tingling/burning in arms or legs
  • Deteriorating conscious state
  • Severe or increasing headache
  • Unusual behaviour change

All appointments are available nationwide, provided online via video call.

We recommend accessing this service in the first week following a head injury to help guide your early symptom management however if you can still make a booking up to three months after you head injury if you are still experiencing symptoms.


It’s common to experience symptoms or find daily tasks harder after a head knock. Getting the right support early can speed up your recovery and help you feel better long term.